Terms & Conditions

Last reviewed January 2025

 

Scroll down to find our general Terms and Conditions, followed by specific Terms and Conditions for each course.

All prices are quoted in New Zealand Dollars.

Registrations must be completed via our website and payment received to secure your place on a workshop. Confirmation will be sent via email.

DISCOUNTS

Couple rates and special discounts cannot be used in conjunction with each other. If participants are eligible for more than one discount on a single workshop, the largest discount will be applied.

CANCELLATION POLICY

We understand that life can be unpredictable, and we appreciate you letting us know if you’re unable to attend a workshop you’re registered for. While refunds are generally not available, we’re happy to offer flexibility in the following ways:

  • You may transfer to another course, send someone in your place, watch live online, or access a replay if you provide at least 24 hours’ notice before the workshop.

  • In exceptional circumstances, refunds may be considered, but are not guaranteed.

If we don’t receive notice of your absence, the full workshop fee will still apply. Thank you for your understanding and cooperation—it helps us continue offering valuable resources and support.

NON-ATTENDANCE

If you do not communicate prior to the day the workshop runs that you will not be attending you will be charged the full fee.

COURSE CANCELLATIONS

Matrescence New Zealand reserves the right to cancel a workshop at any time due to insufficient registrations or other unforeseen circumstances. In this instance, the registrants will be contacted and offered a place on the next scheduled course date. Alternatively registrants may request a full refund.

EDUCATIONAL PURPOSES ONLY

The information provided by Matrescence New Zealand is for educational purposes only and should NOT replace the advice of your medical professionals. We do NOT provide medical advice. 

All Matrescence NZ Zooms, workshops, and webinars may be recorded and shared as replays for future learning and education.

CONTACT

Matrescence New Zealand reserves the right to send you information pertinent to your workshops and to add your contact details to our email database. You can unsubscribe from this database at any time. 

DISCLAIMER

Matrescence New Zealand reserves the right to change website content without notice.

Whilst Matrescence New Zealand endeavours to provide accurate website content for educational information, errors and omissions may occur.  Matrescence New Zealand does not accept any liability, for any loss or damage which may derive from direct or indirect advice, opinion, information, links available on this website or omission from this website or the use of the website itself.  

Professional help should be sought for individual diagnosis and treatment.

The Matrescence New Zealand website is to be governed and interpreted in accordance with the New Zealand laws.

Matrescence New Zealand has the right to refuse or cancel any order for goods and services, due to unforeseen circumstances, commercial considerations or availability issues. This right also applies to orders that have been accepted.

Matrescence New Zealand reserves the right to alter, modify or update these terms of use. These terms are applicable to any order. Matrescence New Zealand may change its terms and conditions at any time and this may apply to future goods or services.

The photographs Matrescence New Zealand uses are for illustrative purposes only. Photographs, and the models used, are not necessarily reflective of the subject matter, nor are they endorsing or supporting the subject matter or organisation.

  • All general T&C’s also apply

    This membership will start on the date of purchase, and is renewed automatically annually unless cancelled prior.

    This membership is limited to one per person, cannot be shared or transferred to anyone else, and cannot be refunded.

    ‘Business promotion opportunity to engage with Matrescence New Zealand audience’ refers only to businesses that align with Matrescence New Zealand values, and will be up to the discretion of Matrescence New Zealand. Will require proof of sufficient qualifications, and proof of experience in their field of supporting mothers.

  • All general T&C’s also apply.

    All prices are quoted in New Zealand dollars.

    Registrations must be completed via our website and payment must be received to secure your place in a workshop. Registrations are non-refundable.

    You are granted a restricted, non-transferable, single-use license to access and use the course materials for your personal use in connection with your participation in The Matrescence Practitioner Certification. You consent to refrain from editing, copying, reproducing, making derivative works of, selling, or otherwise profiting from any of the certification content in any way unless we specifically permit you to do so.

    Per these terms and conditions, "certification content" refers to any and all resources created and/or used by us in the delivery of the Course, including webinars, videos, programs, course materials, assessments, and digital goods (such as ebooks).

    Only one person may view an online education session per registration. Matrescence New Zealand reserves the right to immediately terminate access to the online session if it reasonably believes that more than one user is accessing the session. For this reason and to allow you to interact with the room we sometimes ask that you leave your camera on during the session.

    If Matrescence New Zealand experiences technical difficulties that result in participants being unable to access the online session, we will liaise with affected participants to arrange a suitable resolution. Determining whether a credit or refund is a suitable resolution in any particular case is the sole discretion of Matrescence New Zealand.

    Matrescence New Zealand takes no responsibility if you cannot connect to the online session due to your system and/or your internet connection not meeting the requirements.

    Matrescence New Zealand’s liability is limited to the value of the fee(s) paid by the participant when registering their attendance for the particular online session.

    Viewers are prohibited from making any audio and/or visual recording of the online session.

    Matrescence New Zealand reserves the right to terminate the online training session if the terms of the Code of Conduct are not adhered to.

    Resource Utilization
    Participants are granted the right to utilize all resources provided by the organization in their professional practice with clients. However, participants are prohibited from sharing these resources with other practitioners or using them to instruct others in teaching matrescence without prior written consent from the organization.

    Matrescence NZ will use Pre Course and Post Course Surveys anonymously and confidentially.

    By submitting your photo and information, you consent to us using it on our website and marketing materials to promote your services and/or our course.

    Attribution Requirement
    When sharing any illustrations, frameworks, or related materials derived from the organization’s resources, participants are required to provide appropriate credit to the originating organization. This acknowledgment is essential for preserving the integrity and recognition of the original work.

    Copyright and Branding
    All documents and materials distributed under this agreement are protected by copyright and are the property of the organization for the year 2025. Participants must include the organization's logo on all published documents to ensure consistent branding and proper representation of the organization.

    Rights to Work Created Within the Certification

    By participating in the Matrescence Practitioner Certification, you agree that any materials, assignments, projects, or content created or submitted as part of the certification program may be used by Matrescence NZ. This includes, but is not limited to, anonymously incorporating these works into training resources, educational materials, marketing efforts, or other content designed to support and advance the work of maternal health professionals. Matrescence NZ retains the right to adapt, reproduce, distribute, and utilize this content to further its mission, while ensuring proper attribution when applicable.

    Acceptance of Terms
    By engaging with the resources provided, participants acknowledge and agree to adhere to these terms and conditions.

    License to Use Agreement
    (For MPC Use of Matrescence NZ Resources)

    This agreement applies to the full MPC course, including all course materials, videos, print resources, digital content, and any associated tools provided by Matrescence NZ.

    As a self-funded initiative, we deeply value your partnership and collaboration while ensuring the sustainability of our work. To protect the integrity and impact of our resources, we kindly ask you to adhere to the terms outlined below.

    Scope of Use

    • You are granted a non-exclusive, non-transferable license to use Matrescence NZ resources for direct work with your clients.

    • These materials are intended for your personal professional use only and are not to be shared, reproduced, or adapted for distribution to colleagues or other professionals.

    Teaching & Training Restrictions

    • Our resources are not licensed for use in training programs, workshops, or "train-the-trainer" activities.

    • If you wish to share our materials with colleagues, we encourage you to direct them to Matrescence NZ to access proper training and resources.

    Why This Matters

    Matrescence NZ operates without external funding, relying on our intellectual property to sustain and grow our impact. By respecting these guidelines, you help ensure that we can continue supporting professionals like you and the families you serve. We also have a range of resources that we are happy to share freely—please reach out to learn more.

    Next Steps for Broader Sharing

    If you are interested in equipping colleagues or running a training session using our materials, please reach out to us at info@matrescence.nz.
    We would be delighted to explore how we can support this process together.

    Agreement

    By using these resources, you acknowledge and agree to these terms. Your cooperation is greatly appreciated, and we are grateful to have you as part of our community working toward shared goals.

    Thank you for respecting and supporting our work.

    Matrescence NZ

  • All general T&Cs also apply

    Non-Refundable Policy
    All fees paid for educational resources and services are non-refundable. Participants acknowledge that once payment is made, it cannot be returned under any circumstances.

    Educational Purpose
    The resources and services provided are intended solely for educational purposes. Participants understand that these offerings are designed to enhance knowledge and skills but do not constitute professional advice or treatment.

    Not a Substitute for Professional Help
    Participants acknowledge that the information and resources provided do not replace or substitute for professional help or therapeutic intervention. Individuals seeking personal advice or assistance should consult a qualified professional for tailored support.

    Program Duration and Content
    This program includes 40 weeks of content, delivered over a 12-month period.

    Acceptance of Terms
    By engaging with the resources and services, participants agree to abide by these terms and conditions.

  • Only one person may view an online education session per registration. Matrescence New Zealand reserves the right to immediately terminate access to online session if it reasonably believes that more than one user is accessing the session. For this reason and to allow you to interact with the room we sometimes ask that you leave your camera on during the session.

    If Matrescence New Zealand experiences technical difficulties that result in participants being unable to access the online session, we will liaise with affected participants to arrange a suitable resolution. Determining whether a credit or refund is a suitable resolution in any particular case is the sole discretion of Matrescence New Zealand.

    Matrescence New Zealand takes no responsibility if you cannot connect to the online session due to your system and/or your internet connection not meeting the requirements.

    Matrescence New Zealand’s liability is limited to the value of the fee(s) paid by the participant when registering their attendance for the particular online session.

    Viewers are prohibited from making any audio and/or visual recording of the online session.

    Matrescence New Zealand reserves the right to terminate the online training session if the terms of the Code of Conduct are not adhered to.